Standard terms and conditions of sale
In this section, “Seller” means Packaging HQ LLC and “Buyer” means the customer purchasing the quoted goods or services. These sales terms apply when incorporated by reference in Seller’s quote, order acknowledgment, invoice, or other transaction documents and agreed as part of the transaction. A website visit or inquiry alone does not place an order.
Specific terms expressly agreed in a signed agreement or accepted written quote or order acknowledgment control over conflicting provisions below. Payment, freight, delivery terms, lead times, and any cancellation or change charges must be stated in the applicable transaction documents; no unstated payment schedule or fee is created by this page. The version incorporated into an accepted transaction continues to govern that transaction unless the parties agree otherwise in writing.
A. Quote validity and pricing
Unless otherwise stated, quotations are valid for 30 days. Estimates are based on the preliminary specifications, artwork, quantities, and material availability provided at quotation. Final pricing may change if the approved artwork, material structure, dimensions, or other requirements differ from those quoted, or if raw-material costs increase before production.
Seller will communicate a revised price for Buyer’s written approval before proceeding with production at that revised price.
B. Production quantity tolerances
Unless a different tolerance is agreed in writing, standard production runs allow an overrun or underrun of up to 10% of the ordered quantity. Runs of less than 2,500 linear feet allow an overrun or underrun of up to 20%.
Buyer agrees to accept quantities within the applicable tolerance. Invoicing is adjusted pro rata to the actual quantity manufactured and shipped. An exact-quantity requirement must be agreed before the order is accepted.
C. Prepress, plates, dies, and tooling
Prepress, printing plates, dies, and other tooling charges are not included unless itemized in the quotation. Unless expressly agreed otherwise in writing, physical production plates, dies, and tooling remain Seller’s property and in Seller’s or its manufacturing provider’s custody, even when Buyer pays a preparation or tooling charge.
This provision concerns physical production tooling and manufacturing setups. It does not transfer ownership of Buyer’s trademarks, original artwork, or other pre-existing intellectual property.
D. Proofing and color matching
Digital PDF proofs are the standard proofing method unless otherwise quoted. Press proofs, physical color drawdowns, and hard-copy proofs may require additional time and charges. Buyer must review and approve the final proof before production.
Unless otherwise agreed, the quoted tolerance for specified PMS or brand colors is 3 Delta E under D50 viewing conditions. The agreed color target, substrate, measurement method, and achievable result should be confirmed for the project. Tighter tolerances must be agreed before quotation and may require additional setup charges. A screen display or PDF alone is not a reliable physical color standard.
If Buyer approves a digital proof or waives an offered physical proof, Seller is not responsible for color, substrate-appearance, or layout differences that a physical proof would have disclosed. This does not excuse a failure to follow the approved production specification.
E. Customer artwork, labeling, and codes
Buyer is responsible for the accuracy, rights, and regulatory compliance of customer-supplied artwork and content, including spelling, fonts, colors, ingredients, nutrition or dietary statements, instructions, claims, and required labeling. This includes applicable FDA, FTC, and other market-specific requirements.
Buyer is responsible for supplying correct barcode and QR-code data and approving their size, placement, and intended scanning use. Codes should be checked on the intended printed substrate. Final proof approval accepts the approved content and layout; Seller is not responsible for errors present in that approved content. Seller remains responsible for its deviations from the approved specification, subject to the applicable transaction terms.
F. Inspection, claims, and remedies
Buyer should inspect deliveries promptly. Transit damage or visible shortages must be noted on the delivery receipt or bill of lading at delivery, with photographic evidence provided to Seller within 24 hours. Manufacturing-defect or product-failure claims must be submitted in writing within 30 days of receipt, with photographs and representative samples supporting the claim.
Retain affected goods, packaging, lot information, and samples for investigation. Failure to provide notice and supporting documentation within these periods constitutes acceptance for claims subject to these requirements, to the extent permitted by law. Nothing here excludes a right or remedy that applicable law does not permit the parties to limit.
For a verified manufacturing defect, Seller’s sole remedy obligation is replacement of the defective goods or a credit for their purchase price, subject to any different written agreement and applicable law.
TO THE FULLEST EXTENT PERMITTED BY LAW, SELLER IS NOT LIABLE FOR CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES, INCLUDING LOST PROFITS, MACHINE DOWNTIME, FILLING OR CO-PACKING COSTS, OR THE VALUE OF PRODUCT CONTENTS. THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED.
G. Delivery and storage of completed goods
Buyer must arrange to take delivery of completed goods when notified, unless the parties have a written warehousing agreement. Goods remaining with Seller more than 30 days after notice of completion may be invoiced in full and may incur storage charges. Applicable storage arrangements and charges should be confirmed in writing.
H. Confidential project information and reorder records
Subject to the parties’ written confidentiality arrangements, Seller’s nonpublic quotations, pricing, manufacturing designs, and proprietary dielines and specifications are provided for evaluating and fulfilling the project. They must not be disclosed to unrelated parties or used for competitive solicitation without Seller’s permission. Authorized advisers and project participants may receive necessary information under appropriate confidentiality obligations.
This does not restrict Buyer’s use of its own intellectual property, independently developed information, information lawfully public or received from another source, or a disclosure required by law. A separate signed confidentiality agreement controls where applicable.
Seller may retain approved artwork, structural templates, and project records to fulfill the transaction and support reorders, and may share necessary project information with providers involved in those purposes. Personal information is handled under the Privacy Policy. Submitting an inquiry or placing an order is not, by itself, consent to marketing emails.
1. Acceptance of these Terms
By accessing or using this website, you agree to these Terms and acknowledge the Privacy Policy and Website Disclaimer. If you do not agree, do not use the site or submit information through its forms.
If you use the site for a company or another organization, you represent that you are authorized to act for that organization.
2. General information and no professional advice
The site provides general educational and informational content about flexible packaging. It is not legal, tax, regulatory, engineering, food-safety, medical, product-safety, or other professional advice. Website content does not create an attorney-client, engineer-client, fiduciary, consulting, supply, or other professional relationship.
Information should be independently evaluated and verified before it is used in a specification, purchase decision, package claim, production process, regulatory determination, or other business decision.
3. Application-specific evaluation and validation
Packaging performance depends on the actual product, formulation, package, dimensions, equipment, filling process, sealing conditions, intended use, storage, distribution, and applicable requirements. Examples and suggested questions are starting points, not approval of a material or package for a particular use.
You remain responsible for appropriate product-safety review, regulatory review, food-contact review, compatibility work, shelf-life work, process authority, equipment qualification, production trials, finished-package testing, labeling, artwork approval, and final commercial approval. Packaging HQ LLC does not guarantee fitness for a particular application through website content or an initial inquiry.
4. Packaging-law and regulatory content
Laws, regulations, agency interpretations, deadlines, producer responsibility organization requirements, fees, exemptions, certification rules, and recovery programs can change. Legal and regulatory content is not monitored in real time and may become outdated after its stated review date.
Confirm obligations directly with the applicable agency or program and a qualified legal, tax, or compliance adviser. Packaging HQ LLC can help organize technical packaging records, but it does not determine another party's legal obligations through this website.
5. Examples, estimates, and case-study results
Examples, case studies, calculations, comparisons, and customer-reported results describe particular facts and operating conditions. They do not promise that another project will produce the same outcome. Results can vary based on materials, suppliers, equipment, operators, product, volume, market conditions, testing, and other variables.
Cost, lead-time, line-speed, labor, environmental, shelf-life, and performance information should be treated as an estimate or example unless it is expressly included in a signed agreement for a specific transaction.
6. Illustrative product and packaging imagery
Product and packaging images on this website are illustrative unless they are specifically identified as customer work. Images may be digitally created, staged, or modified. They do not represent a production specification, a finished customer package, an endorsement, a performance claim, current availability, or a guarantee.
Any people, animals, product names, package designs, or products shown are fictional or illustrative unless stated otherwise. Actual packaging will vary based on the product, materials, dimensions, equipment, processing, validation, artwork, legal requirements, and signed transaction documents.
7. User submissions, authority, and confidentiality
You may submit messages, specifications, artwork, photographs, spreadsheets, and other materials. You represent that the information is accurate to the best of your knowledge and that you have the right and authority to provide it to Packaging HQ LLC.
Do not submit trade secrets, confidential information, regulated personal information, export-controlled information, or materials belonging to another party unless you are authorized to do so and a written confidentiality agreement with Packaging HQ LLC is already in place. Submission through the website does not, by itself, create a nondisclosure agreement or confidential relationship.
You retain ownership of materials you submit. You grant Packaging HQ LLC permission to store, reproduce, review, and share them with service providers and authorized project participants as reasonably necessary to respond to your request, evaluate the project, protect the business, and comply with law.
8. Quotes, samples, specifications, and purchases
A website inquiry, discussion, sample, preliminary recommendation, or quote request is not an acceptance of an order or a promise to supply a product. Purchases are governed by the applicable accepted transaction documents and the standard terms of sale when incorporated into that transaction.
Samples illustrate possible materials or formats and are not a representation that the sample is suitable for the user's product, process, market, or regulatory needs.
9. Intellectual property and permitted use
The site, brand, logos, original text, page designs, graphics, tools, and other content are owned by or licensed to Packaging HQ LLC and are protected by applicable intellectual-property laws. You may use publicly available educational content for internal business evaluation and may link to public pages. You may not reproduce substantial portions of the site, remove notices, misrepresent the source, use the brand without permission, interfere with the site, or use automated means that unreasonably burden the service.
10. Third-party resources and services
The site links to government agencies, standards organizations, certification bodies, Microsoft Bookings, suppliers, and other third parties. Links are provided for convenience and reference. Packaging HQ LLC does not control and does not endorse every statement, service, availability decision, or privacy practice of those parties. Review the third party's current terms and information before relying on it.
11. Disclaimer of warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE AND ITS CONTENT, TOOLS, AND FEATURES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” PACKAGING HQ LLC DISCLAIMS WARRANTIES OF ACCURACY, COMPLETENESS, TIMELINESS, NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
Packaging HQ LLC does not warrant that the site will be uninterrupted, error-free, secure, or free of harmful components, or that website information will produce a particular technical, regulatory, commercial, or financial result.
12. Limitation of liability and assumption of responsibility
You acknowledge that packaging and regulatory decisions require application-specific review and that you are responsible for independently evaluating and approving those decisions.
TO THE FULLEST EXTENT PERMITTED BY LAW, PACKAGING HQ LLC AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, PRODUCTION, PRODUCT, BUSINESS, OR OPPORTUNITY, ARISING FROM OR RELATING SOLELY TO USE OF OR RELIANCE ON THE WEBSITE.
To the fullest extent permitted by law, you release Packaging HQ LLC from claims arising solely from your use of or reliance on free website information, tools, third-party links, or generalized examples. This release does not apply where prohibited by law, to obligations expressly accepted in a signed agreement, or to liability that cannot legally be limited or released.
Because website access is provided without charge, Packaging HQ LLC's aggregate liability arising solely from website use will not exceed one hundred U.S. dollars, where that limitation is enforceable. Limits applicable to purchased products or services are governed by the written terms for that transaction.
13. General terms
You agree not to misuse the site, attempt unauthorized access, introduce malicious code, violate another party's rights, or use the site for unlawful purposes. To the extent permitted by law, you agree to indemnify Packaging HQ LLC for claims arising from your unlawful use of the site, violation of these Terms, or submission of materials you were not authorized to provide.
We may change or discontinue website content and may update these Terms. Continued use after an update means the revised Terms apply from the stated effective date. If one provision is held unenforceable, the remaining provisions continue to the extent permitted by law. Failure to enforce a provision is not a waiver.
Questions about these Terms can be sent to info@packaginghq.com or 801-306-1066.